Your parcel is currently on its way and it is due to be delivered to you very soon. As soon as it reaches your country you will be able to see much more information in the tracking link.
In order to track your parcel please insert your parcel number in the below link:
To ensure the safe delivery of your parcel, the courrier company needs a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will either attempt a new delivery, deposit your parcel at a neighbour or take your parcel to be securely held at the local Post Office or Depot.
If you have not received your parcel, the driver should have left a card stating the location of your parcel. Please follow the instructions left by the driver.
Common cases: - Check if your room mate, family or neighbor has received it on your behalf and forgot to let you know. - If you were absent, they will take your package to the local courier/post office. Please contact the delivery company to arrange a re-delivery. - Worst case scenario is, -- although we wish this would never happen -- sometimes irresponsible deliverers may leave your package behind a bush or somewhere near the door. Please look around just in case.
hello.i send you a email about delivery last week.
you answered me that l’ll get the items very soon,but l haven’t accept yet.
the shipping status has not changed at all, so could you please tell me the status?
i need this product in bit of a hurry.please reply to me as soon as possible.thank you!
furthermore, i am unable to check my purchase history online. the following error message appears.
error: server error：the server encountered a temporary error and could not complete your request.please try again in 30 seconds.
please explain the reason for the delay in my order.if there are any more delays, i will have to cancel my order.please reply to me as soon as possible.
4.返事がこない…
⒌再度連絡（2019/1/22）
hello.
on december.23.2018. i ordered kids snowsuit(order number 12623515 ) from your company, but i have not yet received. i asked you and you said ,
"your parcel is currently on its way and it is due to be delivered to you very soon. as soon as it reaches your country you will be able to see much more information in the tracking link.
in order to track your parcel please insert ,your parcel number in the below link: - parcel number: - tracking:
but my order has not arrived yet. then i send an email from my another e-mail adless again but i still have not received your response about the below email.
〜ここに前回のメール内容を引用しました〜
please explain the reason for the delay in my order.if there are any more delays, i will have to cancel my order.please reply to me as soon as possible.
6.やっと返事が来る(2019/1/23)
Thanks for contacting us.Your parcel is currently on its way:
06-01-2019 12:46 The consignment has arrived in the country of destination JAPAN
You will be able to see much more information using the following tracking link: - Your parcel number is: - Tracking link: Please copy/paste the parcel number in the corresponding field of the above tracking link.
**If the tracking information has not been updated for several days, it is because your order is still being processed by the Customs of your country and this is generating delay. Unfortunately, we can not guarantee when your order will be released as this is due to Customs rules and procedures applied in your country. Based on our experience, Customs can take between 15-60 days to unblock your parcel and proceed with delivery.** Our most sincere apologies for the delay on your delivery and thanks for your understanding.Kind regards,Tradeinn Team – Customer service
7.前回の返事なのか？またメールがくる（同日）
Thank you for contacting us.
The item is on transport to your country. This may take between 5 and 15 working days. Please wait until the tracking is updated.
Last status:IN TRANSIT 2019-01-06 12:46:00 The item has arrived in the country of destinationIf you have any further questions or concerns, please visit our FAQs page or feel free to contact us via our on-line form available in MY ACCOUNT.
Our most sincere apologies for the trouble.We are currently dealing with the delivery company in order to have your parcel located ASAP.
As soon as we have any information about this shipping issue, our Transport Department will contact you back. This should not take longer than 10 to 15 working days since we need to give some time to the Delivery Company to investigate your case.
We will keep you informed.Thanks for your patience.Kind regards,Tradeinn Team – Customer service
⒑数日後また連絡がくる（2019/3/21）
Thank you for contacting us.
We are deeply sorry for the delay and all the trouble caused. In order for us to proceed with the claim, please send us a short message confirming that you have not received your parcel.
Please, make sure that you mention the date, the tracking number (RU337901880NL ) and the order number (12623515).
We are looking forward to your confirmation.If you have any further questions or concerns, please visit our FAQs page or feel free to contact us via our on-line form available in MY ACCOUNT.
